Returns

Returns

  • A consumer has the right to withdraw from the transaction without reasoning up to 14 days from the day on which the consumer or a third party other than the carrier and indicated by the consumer, acquires physical possession of the goods, according to Directive 2011/83/EU of the European Parliament and of Council of 25 October 2011
  • Withdrawal requires written declaration, sent together with the subjected product and transaction receipt to the address: 

SYNTHETIC 100%natural
Tarnogórska 114C
44-102 Gliwice
tel. +48 606-490-466

  • Consumer is obligated to send back purchased product in unaltered state, no later than 14 days from the moment of delivery.
  • Download the form with declaration of return here.
  • Seller has 14 days to review the return.
  • Items manufactured on demand are not subjected to aforementioned right of returns.
  • Consumer has to bear costs of shipment
  • Seller has 14 days to make a refund, after reviewing the return.
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