Chapter 1. General Provisions, Contacting the store Owner

 

These terms and conditions (hereinafter "Terms and Conditions") define the terms and conditions of use of the Synthetic100%natural online store, available at www.sthc.pl.

The store is owned by Katarzyna Łozicka-Matkowska, an entrepreneur conducting business under the name O MATKO! Pracownia Graficzna Katarzyna Łozicka-Matkowska, with its registered office at Kosmonautów 42c/9, 44-113 Gliwice, Poland, filed under the CEiDG, Tax Identification Number (NIP): 9-691-465-633, National Business Registry Number (REGON): 243-251-610 (hereinafter "Seller").

The Seller's contact details are as follows:

Contact address: Ul. Kosmonautów 42c/9 44-113 Gliwice, Poland

Email address: info@sthc.pl

Telephone number: +48606490466 (telephone customer service hours – see the Contact tab).

Contact point for communication with EU Member State authorities, the European Commission, and the Digital Services Council: info@sthc.pl. Official communication may be conducted in Polish.

 

These Terms and Conditions contain:

 

information about the e-commerce service offered and provided by the Seller, which allows customers to purchase goods, digital content, or digital services online (i.e., remotely) from the store (hereinafter "store Service");

 

information necessary to use the aforementioned service.

 

Chapter 2: Technical Requirements

 

To use the store, you must have:

 

• a computer or other device with an internet browser;
  
• internet access;
  
• an active email address.

 

 

Chapter 3. Personal Data

 

The Seller is the administrator of the personal data of the store's customers.

All information regarding the processing of personal data of customers and other persons using the store's website can be found in the Privacy Policy.

 

Chapter 4. Conclusion of a Sales Agreement, Customer Account

 

The store allows you to purchase goods (hereinafter "goods") displayed on the store's website in two ways:

 

• without registration;

 

• by creating an account in the store
  

 

In both cases, to place an order, you must select the Goods in the store, add them to the "Cart" using the appropriate button, and continue the ordering process by selecting the appropriate options (delivery and payment method).

Information about the products in the store, i.e., descriptions and prices, constitute an invitation to enter into a sales agreement within the meaning of Article 71 of the Polish Civil Code, in accordance with the Terms and Conditions.

To place an order, you must complete all required data required to perform the agreement and, if requested, also provide the data necessary to generate a VAT invoice in the order form. If the customer decides to create an account in the store (hereinafter "Account"), registration is a one-time process, and the email address and password chosen by the customer are the basis for subsequent logins. Details about the Seller's digital Account management service are available below in the Account Terms and Conditions. After logging in to the Account, the customer has access to their order history and does not need to complete the order form with their personal data again for subsequent orders.

The customer may cancel their account at any time without incurring any costs. To do so, please send your cancellation request to the following email address: info@sthc.pl.

 

Confirmation of the order by the customer using the "Buy and pay" button (or a similar button) means:

submitting an offer to the Seller to purchase the Goods in accordance with the options selected in the order and in accordance with these Terms and Conditions,

acceptance of the obligation to pay the price of the Goods and their delivery costs. The sales contract (hereinafter "Contract") is concluded upon the Seller's acceptance of the order (acceptance of the customer's offer), of which the Seller will inform the customer via an email confirming acceptance of the order.

If the order for the Goods cannot be fulfilled (in whole or in part), the Seller will inform the customer; in such case, the Contract will not be concluded. The Seller will also inform the customer of the existing options for alternative order fulfillment, e.g., partial fulfillment or waiting for the Seller to replenish inventory. If the order has already been paid by the customer and is not possible to fulfill, the Seller will immediately refund the customer's payment (depending on the scope of the order cancellation).

The Seller will provide the customer with confirmation of the conclusion of the Contract on a durable medium no later than upon delivery of the Goods.

The store is not liable for non-delivery or delays in delivery resulting from the customer providing an incomplete/incorrect delivery address or failure to provide other information necessary to fulfill the order. The Seller reserves the right to suspend the execution of an order if the customer has provided false information or if such information raises reasonable doubts as to its accuracy. In such a case, the Seller (if possible) will attempt to contact the customer to verify the accuracy of the data provided.

 

Chapter 5. Prices and Payment Methods

 

The prices of the Goods are given in disclosed currency and are gross, i.e., including VAT.

The shipping costs for the Goods are displayed separately in the store's shopping cart, depending on the delivery method and region selected by the customer.

The available payment methods are described on the store's website in the "Payment Methods" tab and are presented to the customer during the ordering process (in the shopping cart).

The store offers the following payment methods:

 

traditional bank transfer to the Seller's account

 

• fast electronic transfer / BLIK / so-called Virtual wallet - via the payment platform: Shoper Payments (Autopay)
• PayPal
• Cash or card payment upon personal collection at a physical store location

 

If the customer chooses to pay by standard bank transfer, payment for the order should be made within 7 days of placing the order. If payment is not received within the aforementioned timeframe, the Agreement is deemed null and void. The previous sentence does not apply to situations where the Seller offers customers deferred payment/payment in installments through an external partner.

If payment is selected via Shoper Payments, the entity providing online payment services for payments via fast transfers and payment cards is Autopay S.A.

 

Chapter 6. Delivery of Goods

 

Delivery of Goods takes place at the customer's discretion within Poland:

• via courier
• to InPost parcel lockers
• in-person collection at: Tarnogórska 114c, 44-102 Gliwice

or, outside of Poland via appropriate courier service, chosen by the Seller

With the exception of Goods collected by the customer in person, the order is considered completed upon dispatch of the shipment to the customer (entrusting the shipment to the carrier). The exact actual delivery date is determined by the carrier.

Goods are shipped by the Seller within 2 business days, unless a different time is expressly specified in the product description when the customer places the order.

The Seller normally processes orders within the Republic of Poland for the costs indicated on the store's website in the "Delivery Time and Costs" tab. International shipping is possible for the costs indicated on the store's website or individually agreed upon with the customer.

 

Chapter 7. Withdrawal from the Contract

 

A customer who is a consumer or an entrepreneur, as referred to in Article 7aa of the Consumer Rights Act (hereinafter referred to as the "Privileged Entrepreneur"), has the statutory right to withdraw from the contract for the sale of Goods within 14 days of receipt, without giving any reason, subject to the exceptions referred to below.

To meet the withdrawal deadline, it is sufficient for the customer to send a declaration within the aforementioned period:

 

in electronic form to the following address: info@sthc.pl or

 

in writing to the following address: Ul. Kosmonautów 42c/9, 44-113 Gliwice.

The declaration of withdrawal from the contract may be submitted using the template - Download the template. Using the template is not mandatory. The Seller will immediately send the customer an email acknowledgment of receipt of the declaration of withdrawal.

The customer should then, within the next 14 days, return the returned Goods at their own expense to the following postal address: Ul. Tarnogórska 114c, 44-102 Gliwice.

The Seller will immediately, and no later than 14 days after receiving the declaration of withdrawal from the contract, refund the following to the Customer:

the price of the Goods;

the cost of the original shipment of the Goods to the Customer using the cheapest standard delivery method offered by the store.

The Seller may withhold the refund until the Seller receives the Goods back, or at least the Customer provides the Seller with proof of sending the Goods back.

The refund will be made using the same payment methods that the Customer used in the original transaction, unless the Customer expressly agreed otherwise.

The Customer is liable for any reduction in the value of the returned Goods if, before submitting the declaration of withdrawal from the contract, the Customer used the Goods in a manner other than necessary to establish the nature, characteristics, and functioning of the Goods.

 

Chapter 8. Exceptions to the Right to Withdraw from a Goods Sales Agreement

 

The right to withdraw from a contract does not apply to Contracts for the supply of Goods:

 

that are not prefabricated, are manufactured according to the consumer's/Privileged Entrepreneur's specifications or intended to meet their individual needs (personalized goods);

 

that are subject to rapid deterioration or have a short shelf life (perishable goods);

 

delivered in sealed packaging, if the packaging has been opened by the customer. This applies to goods that cannot be returned after opening the packaging due to health protection or hygiene reasons (goods packed for hygiene reasons);

 

audio or video recordings or computer programs delivered on a tangible medium (e.g., CD) in a sealed package, if the package was opened after delivery;

 

which, due to their nature, are inseparably connected with other goods after delivery (e.g., construction materials, if used);

 

newspapers, periodicals, or magazines, with the exception of subscription agreements (printed press);

 

the price of which depends on fluctuations in the financial market over which the Seller has no control and which may occur before the expiry of the withdrawal period;

 

alcoholic beverages, the price of which was agreed upon at the conclusion of the sales contract, the delivery of which can only take place after 30 days and the value of which depends on fluctuations in the market over which the Seller has no control.

 

Chapter 9. Complaints

 

The Seller is obligated to deliver Goods to the Customer in accordance with the Agreement.

Towards consumers and Privileged Entrepreneurs, the Seller is liable for the conformity of the Goods in accordance with the provisions of the Consumer Rights Act. Towards other customers, the Seller is liable under the terms of the Civil Code.

Complaints can be submitted:

in electronic form to the following address: info@sthc.pl

or in writing to the following address: Ul. Kosmonautów 42c/9, 44-113 Gliwice, Poland.

The Seller will consider the complaint in the form in which it was submitted (in writing or by email) within 14 days of receiving the complaint.

If the consumer is dissatisfied with the manner in which the complaint is handled by the Seller, the consumer and Privileged Entrepreneur may (in addition to ordinary court proceedings) also use out-of-court complaint and redress procedures. For this purpose, you may:

apply to the provincial inspector of the Trade Inspection with a request to initiate mediation proceedings to resolve the dispute amicably,

use the assistance of a district (municipal) consumer ombudsman or a social organization whose statutory tasks include consumer protection,

apply to a permanent consumer arbitration court with a request to resolve a dispute arising from the concluded contract.

Additional information on out-of-court complaint and redress procedures can also be found on the website of the Office of Competition and Consumer Protection of appropriate juristidction: https://polubowne.uokik.gov.pl/.

 

Chapter 10. Product Reviews

 

The store allows customers to add product reviews (hereinafter "Reviews").

This functionality is only available to logged in customers with an active Account. Reviews added by customers must be legal within the meaning of the Digital Services Act (DSA) and consistent with good practice, which means that you cannot post Reviews that:

 

• are unlawful in nature;
• contrary to good practice, in particular: contain offensive or pornographic content, offend religious feelings, or incite racial, ethnic, or religious hatred;
• infringe the rights of others, including, in particular, property and personal copyrights and the right to privacy;
• contain commercial or advertising content or graphic elements relating to products other than those offered in the store.

 

The Seller and/or the provider of an external customer satisfaction/review program may moderate Reviews, which means that Reviews that do not comply with the Terms and Conditions will not be published or may be deleted, as well as reviews from users that have not purchased the reviewed product.

If a Review is blocked or deleted, the Seller will inform the customer, providing a justification. In such a case, the customer may file an appeal under the terms described in Chapter 10, Section 6 of the Terms and Conditions. Appeals against decisions regarding Reviews (hereinafter "Appeals") may be submitted:

electronically to: info@sthc.pl

or in writing to: Ul. Kosmonautów 42c/9, 44-113 Gliwice.

The Seller will immediately confirm receipt of the Appeal electronically (if the person filing the Appeal has provided the Seller with an email address). The Seller will review the Appeal in the form in which it was submitted (in writing or by email) within 14 days of receiving the Appeal.

Any person visiting the store may submit a notice (hereinafter "Notice") to the Seller if they believe that the Review contains illegal content, illegal under the Digital Services Act (DSA) or inconsistent with these Terms and Conditions. Notices should be submitted electronically to: info@sthc.pl.

The Seller will immediately confirm receipt of the Notice electronically. The Seller will review the Notification within 14 days of its receipt, providing justification. The person who submitted the Notification may appeal against the Seller's decision to apply the principles described in Chapter 10, Section 6 of the Terms and Conditions.

 

If the Seller is dissatisfied with the Seller's resolution of the Appeal, the person filing the Appeal may use the out-of-court dispute resolution procedures referred to in the Digital Services Act (DSA).

 

The Seller is not responsible for Reviews posted in the store by customers, provided that:

 

they have no knowledge that the Review contains illegal content;

 

they immediately take appropriate measures to remove or disable access to illegal content upon receiving such knowledge or information; in particular, the Seller promptly reviews Notices.

 

Chapter 11: Accessibility

 

This section of the Terms and Conditions contains information on how the store Service meets accessibility requirements.

 

Both the Terms and Conditions and the store website are provided in electronic form, readable using assistive tools.

 

The information contained in the Terms and Conditions has been prepared in text formats, enabling their use in alternative and assistive communication. They can be read using assistive tools. Contrasts and spacing between letters, lines, and paragraphs have been used, as well as appropriately large, legible fonts, the size and font of which enable them to be read, for example, by enlarging the text or using assistive tools. The Terms and Conditions do not contain significant non-text content.

The information contained in the Terms and Conditions is provided in a manner that ensures visibility, functionality, comprehensibility, and compatibility.

Information on how the store Service meets accessibility requirements can be found in the Accessibility Statement.

 

Chapter 12: Final Provisions

 

Polish law applies to Agreements concluded in the store. The Agreement is concluded in Polish, unless agreed otherwise.

 

No provision of the Terms and Conditions excludes or in any way limits the rights of the consumer (and the Privileged Entrepreneur) arising from legal provisions. The Seller may amend the Terms and Conditions at any time. Such amendments shall apply to orders placed after the new version of the Terms and Conditions is published. In the case of (I) previously concluded Agreements for the provision of digital services or electronic services, and (II) customers with an Account in the store, the customer will be notified of the amendment to the Terms and Conditions and the option to refuse the new content.

These Terms and Conditions are effective from December 4, 2025.

 

 

Account Terms and Conditions in the Synthetic100%natural store

 

Chapter 1. General Provisions, Contacting the Seller

 

These Account Terms and Conditions ("Account Terms and Conditions") define the terms and conditions for using the customer account ("Account") in the Synthetic100%natural online store ("store").

These Account Terms and Conditions constitute the terms and conditions for electronic services within the meaning of the Act on the Provision of Services by Electronic Means. The Account service is an additional and ancillary service to the Seller's core business, i.e., offering customers the opportunity to purchase Goods. The Account service is free of charge.

The Account Terms and Conditions supplement the store Terms and Conditions. To the extent not regulated in the Account Terms and Conditions, the provisions of the store Terms and Conditions apply to this service.

The Seller's contact details for matters relating to the Account service are the same as for the store:

Ul. Kosmonautów 42c/9, 44-113 Gliwice, Poland

e-mail: info@sthc.pl

tel.: 606490466

 

Chapter 2. Technical Requirements and Functionality of the Account Service

 

The technical requirements for using the Account service are the same as for using the store and are specified in Chapter 2, Section 1 of the store Terms and Conditions.

 

By using the Account, the store customer can:

 

• save and store their personal data (including the delivery address) in the Account, which allows them to make subsequent purchases in the store without having to re-complete the address form,

 

• view their order history,

 

• view the order fulfillment status.

 

Chapter 3. Account Service Agreement, Withdrawal from the Agreement, Account Cancellation

 

Creating an Account by the Customer constitutes the conclusion of a contract for the provision of electronic services for an indefinite period. The Customer may cancel their Account at any time without providing a reason. To do so, please contact the Seller electronically at info@sthc.pl. The Customer also has the statutory right to withdraw from the Account Service Agreement within 14 days of its conclusion.

 

Chapter 4. Complaints

 

Towards consumers and Privileged Entrepreneurs, the Seller is responsible for the compliance of the Account service with the contract in accordance with the provisions of the Consumer Rights Act. Towards other customers, the Seller is liable under the principles of the Civil Code.

Complaints regarding the Account service may be submitted to the Seller in accordance with the procedure provided for in Chapter 9, points 3-5 of the store Regulations.

If the Customer is dissatisfied with the manner in which the complaint is handled by the Seller, it is also possible to use an outside remedy. The new methods of handling complaints and pursuing claims are available in accordance with the procedure described in Chapter 9, points 6-7 of the store Regulations.

 

Chapter 5. Personal Data

 

Full information on the processing of personal data of store customers, including for Account management purposes, can be found in the Privacy Policy.

 

Chapter 6. Amendments to the Account Regulations

 

The Seller may amend these Account Regulations in accordance with the principles set out in Chapter 12, point 3 of the store Regulations. If the customer does not accept the new wording of the Account Regulations, they may terminate the Account service agreement (by contacting the Seller electronically) with a 14-day notice period.

 

Newsletter Terms and Conditions at the Synthetic100%natural store

 

Chapter 1. General Provisions, Contact with the Seller

 

These newsletter terms and conditions ("Newsletter Terms and Conditions") define the terms and conditions for the provision of the newsletter service by the Seller ("Seller") – the owner of the Synthetic100%natural online store ("store").

These newsletters are periodic electronic messages sent by the Seller to the email address of the person who has provided the appropriate marketing consent ("Subscriber"). These messages contain, in particular, commercial information regarding the store and the Seller. These messages may also contain other content related to the Seller's activities, the store's industry, or educational content that, in the Seller's opinion, may be interesting and useful to customers or potential customers of the store ("Newsletter").

These Newsletter Terms and Conditions constitute the terms and conditions for electronic services within the meaning of the Act on the Provision of Services by Electronic Means. The Newsletter service is an additional and ancillary service to the Seller's core business, i.e., offering customers the opportunity to purchase Goods. The Newsletter service is free of charge.

The Newsletter Terms and Conditions supplement the store Terms and Conditions. To the extent not regulated in the Newsletter Terms and Conditions, the provisions of the store Terms and Conditions apply.

The Seller's contact details for matters relating to the Newsletter service are the same as for the store.

Ul. Kosmonautów 42c/9, 44-113 Gliwice, Poland

E-mail: info@sthc.pl

Tel.: 606490466

 

Chapter 2. Technical Requirements and Functionality of the Newsletter Service

 

To use the Newsletter service, you must have:

• a computer or other device with software that allows you to receive emails,
• an active email address,
• internet access.

 

By using the Newsletter, the Subscriber may receive emails from the Seller containing, among other things:

information about new products and promotions in the store,

discount codes and/or information about other special benefits for Newsletter subscribers,

other content related to the store and the Seller's activities, the store's industry, and possibly educational content that, in the Seller's opinion, may be interesting and useful to customers or potential customers of the store.

The Seller does not guarantee or declare a specific frequency of sending the Newsletter. The Seller determines the delivery time and the content of commercial information contained in the Newsletter. Chapter 3. Newsletter Service Agreement, Withdrawal from the Agreement, and Unsubscribing from the Newsletter

The Newsletter service agreement may be concluded:

when a visitor to the store completes the appropriate form on the store's website, providing their email address to which they wish to receive commercial information;

when placing an order in the store – when the customer consents to receiving commercial information by checking the appropriate checkbox in the store's shopping cart.

The Seller may – as an incentive to subscribe to the Newsletter – offer potential Subscribers a bonus (gift, lead magnet) in the form of a discount code, digital content (e.g., a free e-book), or other subscriber benefit related to the store's operations (e.g., one-time free delivery of Goods) ("Bonus"). Information about the Bonus awarded in connection with the Newsletter subscription is then available on the store's website. The Bonus is delivered to the Subscriber to the email address provided during the subscription, immediately after concluding the Newsletter service agreement. The Bonus is provided in an appropriate digital form (e.g., a link to download the e-book, a discount code, a code to be entered in the appropriate field in the store's shopping cart to receive free delivery).

The agreement for the provision of the electronic Newsletter service is concluded for an indefinite period. The Subscriber may unsubscribe from the Newsletter at any time without giving a reason. To do so, the Subscriber must:

• click on the appropriate link contained in each message sent as part of the Newsletter or
• contact the Seller electronically.

The Customer also has the statutory right to withdraw from the Newsletter service agreement within 14 days of its conclusion.

The Seller may discontinue the provision of the Newsletter service at any time, and all Subscribers will be notified thereof.

If the Subscriber does not open the message, in the event of the Seller's failure to provide the Newsletter service for more than 18 months, the Seller (with additional notice) will cease providing the Newsletter service to the Subscriber.

 

Chapter 4. Complaints

 

Towards consumers and Privileged Entrepreneurs, the Seller is responsible for the compliance of the Newsletter service with the contract in accordance with the provisions of the Consumer Rights Act. Towards other customers, the Seller is liable under the terms of the Civil Code.

Complaints regarding the Newsletter service may be submitted to the Seller in accordance with the procedure provided for in Chapter 9, points 3-5 of the store Regulations.

If you are dissatisfied with the manner in which the complaint is handled by the Seller, you may also use out-of-court complaint and redress procedures in accordance with the procedure described in Chapter 9, points 6-7 of the store Regulations.

Chapter 5. Personal Data

 

Full information on the processing of personal data of store customers, including for the purposes of providing the Newsletter service, can be found in the Privacy Policy.

 

Chapter 6. Amendments to the Newsletter Terms and Conditions

 

The Seller may amend these Newsletter Terms and Conditions pursuant to the terms specified in Chapter 12, Section 3 of the store Terms and Conditions. If the Subscriber does not accept the new wording of the Newsletter Terms and Conditions, they may terminate the Newsletter service agreement with a 14-day notice period (by contacting the Seller electronically) or with immediate effect (in the manner specified in Chapter 3, Section 3 of the Newsletter Terms and Conditions).

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